Getting the Most Out of Your Support
Support Is An Art (But It Needs a Little Science)
As you would imagine, accurately reviewing deals, consulting on mailings, and providing world-class business support is an art. Everyone's business is different and we are working diligently on the back end to serve your specific situation best.
Doing this requires your help! To manage your requests accurately and in a timely manner, we ask that you follow our workflow to submit email questions, and you are fully prepared anytime we are having call.
To help you get the most out of our support, we put together this guide that will ensure you get our best answer every time.
In General
We are here to help, but we need all the info BEFORE we can get you an answer. Whether it's a 1x1, office hours, or email support... PLEASE have all your windows open, accounts logged in, and provide accurate screenshots/give us all the data we need to help.
You being prepared is the key to being successful in this business, so help us help you!
